I should mention that the laptop purchase was not all clear sailing, I had serious issues just getting a status update last week, perhaps the worst customer service I had ever experienced.

Below is the e-mail I sent Ronald Garriques - President of Consumer products for Dell:

Hello Mr. Garriques, I am sorry to disturb you as I am sure you are very busy but I had a recent issue when ordering a consumer laptop that I wanted to bring to an executive level. I recently ordered a new Studio 17 laptop (on the 26th in the early AM) and have yet to receive any updates so I decided to call support to see the status of my order.

When I reached someone in customer service they bounced me to online sales where I was on hold for over 30 minutes. As soon as the online sales rep answered and I told her what I wanted she transferred me back to customer service without even trying to assist me. Once I reached customer service (another 10 minute wait) the gentleman was extremely rude to me. That portion of the call started at approximately 2:45 today (Nov.27th) ending at 3:15PM and was extremely disatisfying (and disheartening) from a customer experience.

Without even asking my name he insisted that my order is not ready to discuss and that he would not look up my account. When I asked him politely to take my name and investigate he again flatly refused to look into it. I work for a National Telecom and I managed our support and provisioning teams here in the past and was appalled by his marked lack of any interest in doing his job. I then asked him to pass me to his supervisor or manager and he flatly refused to do either, even go so far as to lie to me saying he cannot transfer calls. I was actually dumbfounded at this and then asked him his name so I could call back and address the issue. He also flatly refused to give me his name, I was speaking to a customer service representative and he refused time and again to make any minimal effort to help this customer. At the end of the call I was insistent on getting his name or transferred to his manager, he still refused to do any of this or even to take my name and check the order still and then hung up on me with a thank you.

I am shocked that in this time of economic recovery and a realization that customer service levels are at an all time low that actions like this can happen at a company as respected as Dell Canada. I would appreciate a response to my issues and a reprimand to that employee or to the outsourcing company that manages your overseas support.

Below are my order details, I still have no idea what the financing options are, if the order is approved nor do I even have an order number.

Thank you for any assistance.
Finally getting a new laptop. I have been discussing it for a while and I am getting via work with a buyout option. This thing is a monster as I was able to design it myself (within reason):

Studio 1745 Studio 17 Laptop
Processor -- Intel® Core™ 2 Duo T9600 (2.8GHz/1066Mhz FSB/6MB cache)
Memory -- 4GB Shared Dual Channel DDR3 at 1066MHz
LCD Panel -- 17.3” HD+ (900p) Bright LED Display with TrueLife™ and Camera
Video Card -- 1GB ATI Mobility Radeon HD 4650
Hard Drive -- 500GB SATA HDD (7200rpm)
Combo or DVD+RW Drive -- Slot Load Blu-ray Disc (BD) Combo (Reads BD and Writes to DVD/CD)

Yowza! Very excited and it is a slick midnight blue color. This will definitely allow me to play some LFD2, Star Wars The Old Republic and Star Trek Online as well as DDO Unlimited with my friends in a very sweet resolution! The benefit of the Blu-ray drive is that I can now take screencaps of the blu-rays I review instead of having to search online!

Windows 7, Direct X 10 support, wireless N! All sorts of goodies onboard!

Tres excited, now I just have to wait...and wait...
Full Twitter Feed from Star Wars in Concert,a review will be posted shortly on Blogcritics.org, Imperial March and Duel of the Fates live almost unmanned me.

  1. Michael Prince Jer1ch0 Awww yeah!!! Imperial March again!!!!
  2. Jer1ch0 an encore!
  3. Jer1ch0 Posted a picture http://twitpic.com/qtoyf
  4. Jer1ch0 So it ends...final end theme...goosebumps again!
  5. Jer1ch0 Endor and the death star...big finish, more flames...daniels introducing the end of Vader...
  6. Jer1ch0 I am feeling that same sense of wonder that the original trilogy always gives me...this is Star Wars aurally at it's best...
  7. Jer1ch0 Tone, imagery, lights and the music...by God the music...this makes me want to marathon through the movies..
  8. Jer1ch0 Posted a picture http://twitpic.com/qtmn9
  9. Jer1ch0 Yoda time!!!!
  10. Jer1ch0 cantina music! geek euphoria again!
  11. Jer1ch0 Princess Leia segment..now Luke..starting with tatooine theme...hd imagery is phenomonal!
  12. Jer1ch0 Millenium falcon and Han Solo time! daniels just reverted to 3P0 mode...awesome!!
  13. Jer1ch0 Posted a picture http://twitpic.com/qtjzq
  14. Jer1ch0 post intermission...amaIng laser show...sith theme!
  15. Jer1ch0 I am your father at the pinnacle of March...mega goosebumps!!!
  16. Jer1ch0 Imperial March...I am in geek euphoria....Darth Vader time!
  17. Jer1ch0 Wow!! flame bursts during volcano planet fight...i could feelthe heat from them!
  18. Jer1ch0 Ooh, Anakins turning...morose theme...deep notes, choir and full orchestra...goosebumps again.
  19. Jer1ch0 somehow this is actually making me interested in their love story...very effective cuts and music...
  20. Jer1ch0 Amidala and Anakin segment...love theme from attack of the clones...very nice....
  21. Jer1ch0 funny moment as daniels introduces C3P0! Droids section playing...jawa music!
  22. Jer1ch0 Anakin being introduced...looks they will play themes based on characters and scenarios...
  23. Jer1ch0 This is actually making the prequels cool...really!
  24. Jer1ch0 with Live Choir...I have goosebumps!!
  25. Jer1ch0 Anthony Daniels eloquently introducing the star wars mythos...seque to Duel of Fates...LIVE!!!
  26. Jer1ch0 Posted a picture http://twitpic.com/qtbhn
  27. Jer1ch0 Darth Vader introducing Anthony Daniels!!!
  28. Jer1ch0 screen is huge and image is ultra clear...live footage of players...they are using HD cameras...
  29. Jer1ch0 lighting is AMAZING! Main theme being played...
  30. Jer1ch0 Posted a picture http://twitpic.com/qtana
  31. Jer1ch0 Posted a picture http://twitpic.com/qtai0
  32. Jer1ch0 wow, serious bass, battle sounds all around!
  33. Jer1ch0 show is starting!
  34. Jer1ch0 Posted a picture http://twitpic.com/qt9zk
  35. Jer1ch0 Hmm..men in an orchestra always wear tuxedos, but the women don't wear gowns generally...dress pants and nice shirts...odd that!
  36. Jer1ch0 Orchestra is bathed in purple light...smoke is billowing and players are filtering onstage! Star Wars in Concert starting soon!
  37. Jer1ch0 They are slowly testing effects, random blaster shots, lightsaber noises and breathing!
  38. Jer1ch0 Posted a picture http://twitpic.com/qt712
  39. Jer1ch0 Sitting in my seat, have to thank PR person, sitting on the floor16 rows from the stage!!!!
In breaking news Stephen Tyler has quit Aerosmith!

In other breaking news Stephen Tyler formally of Aerosmith is the ugliest man alive!

Note - I don't really care about the breakup, just wanted the excuse to make the ugly joke. I amuse myself at least.
It's no secret that my eventual goal is to have a creative director style role in the video games industry. In fact I have three solid game designs in various stages of completion. One for Bioware, one for Ubisoft and one for special one for EA. These are all tailored to the strengths of the individual studios.

Video Games are my true passion, not just playing them, but the design thought, the histories of the studios, and the desire to join this industry. The feeling of creating of one of these games in my head is my true and deepest dream.

To this end I am going to be attending the Montreal International Games Summit next week (Nov. 16 & 17). People from Square Enix, Valve, Bioware, Ubisoft and many other studios will be there and discussing aspects of the gaming industry. Game Design Workshops, cinematic progression, pitching your game and other topics will be discussed. I am there on a press pass for BlogCritics and will be LiveBlogging a few speeches, plus making a number of posts about the event itself.

This is it people...my first real steps towards my dream, hope it doesn't get crushed.

P.S. My Ubisoft design is essentially done. First chapter fully storyboarded, with dialogue, progression and characters fleshed out. Gameplay mechanic is fully described, as is the unique narration technique I developed and I mapped every chapter out already. This is a game I would LOVE to play, but it is not a pie in the sky design, it is something Ubisoft could do very well and sell boatloads of.

PSA: This post in no way is meant to imply that I do not love and cherish my long-time friends...just some deep thoughts

Friends, I have a good amount of them, most of them are long time friends, greater then 10 years, some going back 20 years or so. I love this core group of people, but as I grow and age and learn to try new things I find myself recently (last year or two) opening myself up to new friends. Not to replace my current friends, far from it, but to represent some of my new interests.

You see I don't make new friends very easily, that is not to say I am not outgoing, personable and even charming, without sounding egotistical I believe I can be all of those things. It really is a matter of trust, respect and opening myself to new people and ideas. I tend to close my true self out and while I have tons of acquaintances, I have a relatively small group of true friends as I don't let people in often.

Why is that? Not really sure? I did lose my best friend when I was a teenager and I think that affected me a great deal. I don't think that is entirely why, at this stage in my life I am so busy I tend not to invest a lot of myself into people emotionally unless I feel they are, well worth it sounds harsh, but essentially that is what it boils down to. If I think someone is interesting and could be someone I regard as a friend, I realize I internally weigh them and decide if I can open myself to the idea of friendship with them. It sounds in depth and anal, but it really isn't, I find that within a short time I can determine if I think the person is someone I would enjoy a friendship with.

Why is it such a big deal? Well I consider friends as someone I would sacrifice for, help, support, and invest myself in them and their well-being. I am a very emotional person (despite some opinions to the contrary) and when I click into a friend mode I take that very seriously. Acquaintances I will hang with, get coffee, get lunch, but the core of me will not get revealed, I hold that too close to my chest.

Over the past year or two I have made inroads to some new friends, I would say I have a handful of new friends that I have opened myself too. Some of them don't quite get what that costs me, some do, but regardless I am happier because of it as it has been years since I have let myself have new friends and it is a nice feeling.

PSA 2: I don't think I have had many introspective posts on this blog, usually just hooray a new game or technology type things...probably won't happen often.
ZOMG! Harley Quinn is one of my favorite DC female character, seriously, it is truly funny because she was created for the Batman Animated series, not for the comics. She is sexy, funny, psychopathic and completely loyal to the Joker despite all the crap he has done to her. I actually liked the dark sexy spin they gave her in Batman: Arkham Asylum and a female gamer/nickelodeon star Lisa Foiles seems to like Harley Quinn (and Kotaku) just as much as I do:

That is truly the Sexy!
In no way do I need more games...really I don't, and with Dragon Age dropping on tuesday I REALLY don't need more games. But I was at Roger's Video and the had a 50% off PS2 sale, a 30% off used x360 sale and a buy one get one free sale, end of the day I got Gears of War 2, Rise of the Argonauts and Shadow of the Colossus for the grand total of 38 dollars taxes in! That deserves a woot!

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